We are glad to provide courtesy support for all our products to our valued customers within 24-48 hours (in rare cases within 72 hours) after receiving the request on our support forums.
If you need any help regarding the installation of the script or any other question please go to our support forum : http://support.convergine.com (please note, you will need to register on the forum in order to read/write posts. You MUST provide your license key (which is the item purchase code) and CodeCanyon username during the registration process, which will then be validated through CodeCanyon API.).
Please note that we do not provide support by email. Any email related to support and not to pre-sales questions will be replied to after any other support posts on our forums are resolved and in general will be directed to support forum, since we need to validate your purchase through the forum registration mechanism.
For more details about our support policy and terms of service (including what is and is not included in Basic Support) click here:
Our business hours are Monday - Friday: 10:00am - 5:00pm (GMT -5), and support is provided only at that time. Upon posting to the support forum, we make it our goal to respond within 2 business days, however depending on the issue you’re having it may take a bit longer, but in any case we will address the issue within 2 business days with at least “resolution time” in reply. We also occasionally monitor the forums during non-business hours and weekends, however this is an exception, since we do value the time we spend with our families.
